Everything you need to know from A to Z

At the Hochfeldhof, a deposit of 20% of the room rate is payable and can be transferred up to 7 days after booking. About 3 weeks before you travel, you’ll receive an e-mail asking you to transfer the outstanding balance.

Payments for a stay at the Hochfeldhof should be transferred to:
Account holder: JB Beteiligungen GmbH
IBAN: AT38 5700 0300 5542 6152
BIC: HYPTAT22XXX

Please quote your name, booking reference, and dates of stay when making the transfer.

Check-in on the day of arrival is usually possible from 3 p.m. If you expect to arrive later, just let us know in advance. On the day of departure, we ask you to vacate your apartment by 10 a.m.

Yes. The Hochfeldhof has a digital guest guide with everything you need to know about your stay, including the option to order fresh bread rolls and look up bus and train times, restaurant recommendations and places to shop nearby.
To the digital guest guide

The Hochfeldhof sits in Rohrberg near Zell am Ziller, with the ski bus stop right outside the front door. The railway station is roughly 2.5 kilometres away, the local bus stop about 500 metres, the village centre around 2.5 kilometres, the nearest restaurant about 1 kilometre, the swimming pool roughly 2.5 kilometres, the nearest lake about 1.5 kilometres, the ski lift around 700 metres , the cross-country trail about 500 metres.

Yes. Guests have their own gym with a treadmill, rowing machine, exercise bike and other equipment, available at any time.

Guests at the Hochfeldhof receive the Zell-Gerlos guest card as a welcome gift. It gives you reduced rates on plenty of things to do in the region, from theme parks and museums to adventure pools and mountain lifts.

No. Pets aren’t permitted in the apartments or chalets at the Hochfeldhof.

Yes. Guests have free fibre-optic internet throughout – ideal if you work remotely, want to unwind for an hour, or just need a quick look at the forecast before your next day in the mountains.

The visitor's tax is €2.60 per person per night, payable from the age of 15.

To register you as a guest, we need a few details from you. The sooner we have them, the quicker everything is dealt with when you arrive. You’ll receive the link to online check-in by e.mail along with your booking documents.

Yes. Guests have plenty of free parking spaces under the carport and in the property’ own garage.

No. Smoking isn’t permitted in the apartments or anywhere inside the building. You're welcome to smoke on the balconies and terraces.

Yes. The sauna is heated daily from 3.30 p.m. to 8 p.m. in winter. In summer we’re happy to switch it on whenever you’d like. Sauna towels are provided, and bathrobes can be hired for a small charge.

Your booking can be cancelled free of charge up to 90 days before the agreed date of arrival. For cancellations between 89 and 30 days before arrival, 40% of the total price is charged; between 29 and 8 days before arrival, 70%; and from 7 days before arrival, as well as in the event of a no-show, 100%. We recommend taking out travel insurance.

Yes. Guests have a laundry room with a washing machine, tumble dryer, and iron. The washing machine and dryer are token-operated, and tokens cost €5.00 each. Detergent is provided free of charge, and every apartment has its own clothes airer.

Bookings at the Hochfeldhof are paid for by bank transfer only. Anything you add during your stay can be settled in cash or by debit or credit card.

Yes. The Hochfeldhof has a heated pool that's both indoor and outdoor: the two sections are linked by a swim-through channel and can be used all year round. You’ll find the seasonal opening times here and here.

No. There’s no traditional breakfast service and no half board at the Hochfeldhof. The holiday apartments and chalets are set up for an independent, flexible self-catering stay. If you’d like, you can order fresh bread rolls and produce from the farm each day.

Yes. Bread rolls can be ordered until 3 pm the day before and are waiting right outside your apartment or chalet from 7.30 a.m.

The kitchens in the apartments and chalets are fully equipped for self-catering, with an electric cooker, a fridge with freezer compartment, a dishwasher, a kettle, a toaster, a hand blender, and a standard blender. Each apartment also has a Nespresso ZENIUS coffee machine with complimentary coffee pods. Salt, pepper, sugar, washing-up liquid and cleaning products are all provided.

Every apartment at the Hochfeldhof comes with bed linen, hand and bath towels and a hairdryer. There’s also a pool bag with towels for the pool, and separate towels for the sauna. Bathrobes can be hired for a small charge.

Yes. Daily cleaning is included in the price (except on Sundays and public holidays) and can be cancelled if you'd rather not have it.

Yes, the Hochfeldhof is well suited to families with babies and toddlers. A cot and a highchair can be borrowed free of charge on request.

Yes. There are charging points at both the main building and the annexe. Charging is billed at a flat rate.

Yes. Guests can use a Weber charcoal barbecue, along with the tools that go with it. You’re welcome to bring your own charcoal or buy some on site.

Yes. The Hochfeldhof in Rohrberg near Zell am Ziller holds the Austrian Ecolabel, which means it meets audited environmental and sustainability criteria for tourism businesses. In practical terms, that includes our own solar panels, a wood-chip heating system, and a conscious choice of regional produce and environmentally friendly cleaning products. Find out more here.